The Microsoft Business Applications Solution Area is part of a worldwide organization of exceptional people who lead and serve our customers to realize their full potential through software and services.Īs part of Microsoft’s Customer Success Organization a CE provides various services to our Enterprise customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers’ environments. Microsoft’s Business Applications Solution Area helps customers maximize their investment in Microsoft Dynamics 365 and Power Platform solutions, the full portfolio of Microsoft Products and Microsoft Azure through accelerated adoption and productive use of technologies. Customer Engineer services can be delivered either remotely or on-premises. The Customer Engineer provides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team. CEs provide technical support including risk assessments, workshops, performance reviews, code reviews, and environment tuning to operate and optimize a customer’s Dynamics 365 Finance and Operations or Dynamics AX environment. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.Ĭustomer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing technical blockers to consumption within their given Solution Area. As part of Customer Success, CE partners with reactive support, consulting services and product teams to help Dynamics 365 Customers and interfaces with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.Ĭustomer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
The CE engages in promoting customer IT environment health through onsite, remote and dedicated services. The Customer Engineer (CE) provides advisory services, best practices and technical leadership for Dynamics 365 Finance and Operations apps customers around the world to maximize life cycle value and accelerate the pace at which these products are embraced. Job Title - Customer Engineer, Business Applications (Dynamics 365, Finance and Operations (Dynamics F&O) apps)
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